Terms of use

Who we are

Second Look (worthasecondlook.online) is run by PolTech Management, Kilmarnock, Scotland. By creating an account you agree to these terms. Our privacy notice explains how we use your data.

Who can join

• You must be 18 or over, and live in the UK.
• One account per person, in your own name, with recent photos of you.
• Your profile must be honest, including your age and what you say under “I am”. There are honest options for everyone.
• You must not have been banned from Second Look before.

How it works

Each week we may offer you one match, chosen by our system from both of your answers. We can’t promise a match every week. You can pause matching at any time. Everyone does a photo check, and anyone who looks under 25 an ID check, before they can be matched.

What isn’t allowed

On your profile, in messages, or when you meet up, you must not:

• ask for or offer money, gifts, gift cards, crypto or investments;
• harass, threaten, pester, stalk or abuse anyone, or keep contacting someone who has said no;
• send sexual messages someone hasn’t welcomed, or pressure anyone for intimate pictures;
• share anyone’s intimate pictures, or threaten to;
• pretend to be someone else, use someone else’s photos, or lie about your age or sex;
• post anything illegal, hateful, or sexually explicit, or anything involving children;
• advertise, sell, recruit or spam;
• share another member’s details or messages outside Second Look without their agreement.

What we do about it

Anyone can report a match with the Report button, on their profile or in the chat. A person reads every report. Depending on what happened, we may dismiss it, pause the account while we look into it, or close (ban) the account. Some reports, such as feeling unsafe or someone possibly being under 18, pause the reported account straight away. Our system also looks for signs of scams in messages, but a person always makes the decision.

We remove anything illegal as soon as we know about it, and we report crimes to the police where the law requires it, or where someone may be at risk of serious harm.

If we close your account, you can’t sign up again. To keep this from happening, we keep a scrambled copy of the email and the face “fingerprints” of anyone we ban.

Complaints and appeals

If you think we got something wrong (a report, a pause, a ban, a photo that wasn’t accepted, or a check), email [email protected] with what happened. A different staff member from the one who decided will look at it, and we’ll reply within 14 days. You can also complain to Ofcom about how we keep people safe, or to the Information Commissioner’s Office about your data.

Staying safe

• Take your time. Keep chatting on Second Look until you’re sure.
• Never send money, whatever the story.
• Meet somewhere public, tell a friend where you’re going, and get yourself there and home.
• If you’re in danger, call 999.

We check that members are real and over 18, but we can’t check everyone’s background, and we aren’t responsible for what members do when they meet. Please use your own judgement.

Your account

You can delete your account at any time from the Account page. Core Second Look is free. We may change these terms, and will tell you by email before any big change.

Paid extras

The price and what you get are shown before you pay. Payments are taken by Stripe and show on your statement as POLTECH MANAGEMENT.

• One-off extras (the Relationship DNA report, question packs, the voice intro) are delivered straight away. Before paying, you agree to that, and that you then lose the usual 14-day right to cancel. If something doesn’t work, tell us at [email protected] and we’ll put it right or refund you.
• Chat coach plans renew every month until you cancel, which you can do at any time from Extras. A plan runs to the end of the month you’ve paid for. Unused requests don’t carry over.
• The chat coach and the DNA report are written by AI. They’re suggestions, not professional advice, and they can be wrong. Use your own judgement, especially about your safety.
• If we close your account for breaking these terms, unused extras aren’t refunded.
• Founder members: our first 100 members get every one-off extra free, for as long as they keep their account, and the chat coach free for their first 3 months. No card is needed, and nothing renews unless they choose to pay afterwards.

Nothing in these terms takes away your legal rights as a consumer. These terms are governed by the law of Scotland, and you can also bring a claim in the courts of the part of the UK where you live.